Refunds and Returns


1 We do not give refunds if you change your mind regarding an ORDER and will not be to entitled to any credit or full or partial refund on the purchase price for the relevant Products Ordered, except as required by law. 

2 If, after an ORDER has been submitted and accepted by us, you want to cancel or amend an ORDER, we will use reasonable endeavours to cancel or amend that ORDER in accordance with your instructions, provided that the ORDER has not yet commenced being processed. However, you do not have a general right to cancel or amend any ORDER once it has been accepted by us.

3 We reserve the right to cancel your ORDER if: A. We are refused authority from your card issuer for payment or we reasonably believe; B. We cannot otherwise process payment on the credit card details you have provided; C. For any reason, we reasonably believe we can successfully complete delivery that payment will be refused; in which case we will use all reasonable endeavours to notify you prior to such cancellation.

4 If you wish to make a claim for a replacement PRODUCT, refund or credit because: A. You believe that a PRODUCT, which was ordered by you and which was in stock, has not been provided; B. You are not satisfied with the quality of the PRODUCTS you have purchased; C. For any other reason stated in this TREMS AND CONDITIONS, OR You must email BRAZA BBQ MEATS Customer Care Centre at BRAZA BBQ MEATS Customer Care representative will assess your claim for a replacement PRODUCT, credit or refund of the PURCHASE PRICE. BRAZA BBQ MEATS reserves the right to inspect the PRODUCTS before making the assessment. BRAZA BBQ MEATS will not pick up any PRODUCTS that you do not accept and which you have not returned to the driver (or any member collector). This is in addition to and does not limit or replace your rights under consumer laws.

5 Credit for the value of any PRODUCTS that you send back with the driver (or BRAZA BBQ MEATS member Collector) or credits applied for any other reason (including customer care or promotional activity), will be applied to your next ORDER where your next ORDER is a greater value than the credit. BRAZA BBQ MEATS credit will be valid for use one year from the date of issue. Any balance that remains will not be available for use after the expiry date. To check the expiry or balance of your credits email FOM at FOM email.